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‎11-15-2021 09:58 AM

HP Recommended
Product: HP 8625

The Apps function on my HP8625 continuously says no connection.  My printer is set up wirelessly and printing is not an issue.  I used the apps section previously to scan to email and can no longer do that.  Any fixes?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-20-2021 10:38 AM

HP Recommended

@Old644

 

Welcome to the HP Support Community.

 

Let's remove and setup web services again:

 

Remove Web Services To remove Web Services, complete the following steps: 1. From the printer control panel display, touch (HP ePrint), and then touch Settings. 2. Touch Remove Web Services.

 

The printer control panel provides an easy way to set up and manage Web Services. To set up Web Services, complete the following steps: 1. Make sure the printer is connected to the Internet using either an Ethernet or wireless connection. 2. From the printer control panel, touch (print apps) or (HP ePrint). 3. Touch Yes to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

 

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

 

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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1 person found this reply helpful
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3 REPLIES 3

‎11-20-2021 10:38 AM

HP Recommended

@Old644

 

Welcome to the HP Support Community.

 

Let's remove and setup web services again:

 

Remove Web Services To remove Web Services, complete the following steps: 1. From the printer control panel display, touch (HP ePrint), and then touch Settings. 2. Touch Remove Web Services.

 

The printer control panel provides an easy way to set up and manage Web Services. To set up Web Services, complete the following steps: 1. Make sure the printer is connected to the Internet using either an Ethernet or wireless connection. 2. From the printer control panel, touch (print apps) or (HP ePrint). 3. Touch Yes to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

 

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

 

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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1 person found this reply helpful
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‎11-20-2021 01:29 PM

HP Recommended

Thanks so much for your help.  Everything is running again.

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‎11-23-2021 08:48 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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