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‎11-17-2020 10:57 AM

HP Recommended
Product: HP8710
Operating System: Microsoft Windows 10 (64-bit)

My printer keeps going offline. I have reloaded all software and one thing from the Virtual Agent says to update the firmware. I have downloaded an upgrade, but when I try to use it, it cannot find the printer. The printer is otherwise working fine (when it is online). I can't find an option to initiate firmware updates from the printer.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2020 11:35 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

 

on the update matter, you may check for update from the printer front panel if the printer is connected to the network, see the Update directly from the printer section below:

https://support.hp.com/us-en/document/c02919168


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎11-17-2020 11:35 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

 

on the update matter, you may check for update from the printer front panel if the printer is connected to the network, see the Update directly from the printer section below:

https://support.hp.com/us-en/document/c02919168


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-20-2020 09:50 AM

HP Recommended

The fix was also sent to me by email a couple of days ago. It seems to have fixed the problem. Many thanks. 

Was this reply helpful? Yes No
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