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‎01-25-2025 03:35 PM - edited ‎01-25-2025 03:36 PM

HP Recommended
Product: HP OfficeJet 9122e All-in-One Printer

IMG_4535.jpeg

 

My Firmware Update screen is stuck here. Pressing Save does nothing regardless of which option I choose. I powered off and unplugged and it comes right back here. Any help is appreciated. 

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3 REPLIES 3

‎01-25-2025 05:50 PM

HP Recommended

Please read this and see if it helps

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/I-have-a-9120e-printer-and-after-factor...

 

let me know if it does or does not.

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‎01-25-2025 10:42 PM

HP Recommended

None of those worked. The printer is still within the return window so I’m going to send it back and start over. Thanks for information though. 

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‎01-26-2025 07:38 AM

HP Recommended

You might see if you can disable any firmware upgrades on the replacement.  Some users get a printer that accepts 3rd party ink but when they upgrade the firmware they are limited to HP ink.

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