I have a 9120e printer and after factory reset printer stops on 'Preparing'. Thisis after simulating

[BlaiddPiws]

I have a 9120e printer and after factory reset printer stalls on 'Preparing'. This is after simulating inserting cartridges and paper

[Irfan_06 · Accepted solution]

Hi @BlaiddPiws,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is not booting up.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[BlaiddPiws]

Thank you for your time and expertise 

[Irfan_06]

Hi @BlaiddPiws,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support