HPDM Framework will damage your computer

[gretta2]

Hi - I am having the same problem as many others. This solution looks good, however I can't seem to get to Library/Launch....   

Is there some kind of trick to that? I'm using Finder and it's not finding anything - with or without the ~.  What am I doing wrong?  Thanks much for any help.

[Woody2020]

I think it was post number 81 that gives the method I used. Find that and you should be OK. Basically, it means you load up HP Easy Start and use it to delete all the HP files and then start over. It worked for me and the printer and scanner now seem to be working OK without the dreaded warning message appearing.

[gretta2]

thanks Woody2020 - I tried a few things that I found here and eventually got it to work

[gretta2]

thanks

[Woody2020]

It was post 81 and it worked for me. Both Printer and scanner now working.

 ‎10-26-2020 04:15 AM

Re-installing the HP software and Printer Driver  is not enough. You've to uninstall HP Software and re-install the software and the drivers. If you try installing the software without removing the installed version it will not work

Here is the solution that worked for me - Thanks to "tcmeyers" From the Apple Communities

Go to 123.hp.com

Do NOT put in your printer type, instead use the "My device is not listed" link. This takes you to a more generalized tool to download. (HP-Easy_Start)

Click the Download button. The application "HP Easy Start" version 2.9.3 will download.

Open this app... do NOT go beyond the first screen. Instead, look under the HP Easy Start menu next to the Apple menu, and select and choose "Uninstall HP Software..."

This launches the Uninstaller. Click Continue. Then it takes quite a while to remove all HP files.

When it's done, there is a button to relaunch HP Easy Start, called "Set Up New Device". Click that.

This time "Agree" and hit the Continue button. Make sure of the listed things on the next screen and click Continue.

Select your printer (mine is a printer on the network, it just shows up by its name, e.g. "Anubis") and click Continue.

Click "Install" in the next panel. The 'essential' software is downloaded, and permission must be given to proceed with installing.

Installation seems to take a long time. When it is done click Continue.

At this point you can set up Status and Alerts. I don't know what happens if you do, I just skipped that step by clicking Continue.

In the next panel, click "Add Device..." button. That doesn't take long. Then click "Print Test Page".

If you are lucky like me that page prints. Click Continue. Next is to set up online access things. I didn't really want that, so when I clicked the "Continue Online..." button I did NOT click the "Register My Printer" button in the web page that opened. You might want to.

I confirmed that printing from an app actually works, and then restarting the computer did NOT result in the "damage" warning.

[papajundy]

I don't have that com.hp.... line under library. Spent a lot of time with Apple today. They say that they are getting this problem a lot. Nobody seems to be answering the phone at HP. Maybe it's time to switch to another brand printer. This sucks. 

[papajundy]

Spent a lot of time with Apple today. They say that they are getting this problem a lot. Nobody seems to be answering the phone at HP. Maybe it's time to switch to another brand printer. This sucks. 

[DoNoTo]

I get the same message, and my HP officejet Pro 8100 will not print.

DoNoTo

[cat27]

glad it worked for you.

[cat27]

A late response here. No, I never could download and install firmware, so I gave up on that. Instead I reviewed a number of member's posts, if they didn't work, I moved on. I finally decided what I would try, and it worked. If you haven't already please follow the steps I posted in message 86. I wish you good luck.