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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HPDM Framework will damage your computer

Create an account on the HP Community to personalize your profile and ask a question
11-18-2020 11:00 AM
I am going to smash this printer. Literally I cannot wait! Website support runs you in circles with no way to create a case #. When you get to a human being: They talk over you and tell you they can’t help you without a case #. New drivers do not work for the scanner, which after latest update gave messages about damaging my computer.
will never ever ever buy an HP product again.
11-18-2020 01:31 PM
I finally got through to HP only for them to tell me they could not fix it without me paying $20 and could not guarantee it would work. This company should be ashamed of itself. It offers a so called 'fix ' on its website that does NOT work. It knows of the issue and has done nothing to help the millions its effecting. If you have a mac... call them.. THEY have worked it out and are happy to help you resolve if though I did have to go through to the supervisor. Never buying an HP again and I'm sure mac wont be recommending their printers again!!!!
11-18-2020 03:44 PM
Does not work. Just keeps prompting me for my password to continue...i give it...prompts me for my password to continue...i give it...prompts me for my password to continue...i give it...
I could go on but same thing over and over and over.
11-19-2020 05:32 PM
I followed Tmbrown's suggestion in message #7 on page 1. I took the monitor file and put it in trash. Did nothing else. The annoying "danger" notice went away, printer (HP 7100 series) is fine. I thought, well even if I need it back, I can retrieve it from trash. I think HP is derelict in this matter. They have not been helpful.