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‎11-03-2020 09:16 AM

HP Recommended

Impossible to get a human on the phone at HP. This is crazy. An HP problem. 

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‎11-03-2020 11:11 AM

HP Recommended

I'm using an iMac and a HP C4795 Printer, and continually got the message that part of the printing mechanism would damage my computer.  I finally downloaded a new printer driver, installed it, and all is working well.

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‎11-04-2020 10:49 AM

HP Recommended

I just chatted with HP support and we got the issue solved. The agent took control of my computer and all we did was uninstall everything and reinstall it. They said the HP Easy Start app was not fully updated and that's why I had been getting the error message. I have printed twice since and have not seen the error message. 

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‎11-04-2020 11:24 AM

HP Recommended

Any fixes on this? I have the same problem. I deleted the software on my computer, but now I cant print. 

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‎11-04-2020 11:29 AM

HP Recommended

We (support and I) deleted it, reinstalled it and it stopped popping up. He said the software wasn't up-to-date and that helped the issue.

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‎11-04-2020 05:52 PM

HP Recommended

I could not print with my HP5255 on my MacBook Air. Repeatedly tried to update the operating system along with the HP fix. Finally separated the two updates and just went for the HP update. It uploaded but still no printer. A new HP fix appeared a couple hours later. That plus reinstalling my printer as if new produced a printer. Not sure about scan and fax

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‎11-04-2020 05:54 PM

HP Recommended

Still can't download newest operating system 10.15.7 but did manage to download HP's fix and that worked

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‎11-04-2020 05:55 PM

HP Recommended

HP has updated

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‎11-05-2020 12:52 AM

HP Recommended

Help me!!

My website https://digitrends.com.vn vs https://danhgialon.com.
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‎11-05-2020 12:22 PM

HP Recommended

We found the solution that worked for us!

 

Please install this:

https://support.apple.com/kb/DL1888

 

Worked for us with users having this problem in our community.

 

Good Luck!

Trey

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