HPENVY AutoDuplex corrupted by Windows 10 update

[RFranklin1]

Still waiting for a fix from HP to Printer Driver for HP ENVY 4520 after Windows 10 update in May 2024 corrupted AutoDuplex.  Printer works perfectly from all MAC, IOS devices.  But from Windows PC no colour and no autoduplex.  Have removed  and reinstalled driver multiple times, and HP Smart app.  Still defaults to mono and manual duplex or prints on one side only. 

[Sneha_01]

Hi @RFranklin1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP ENVY 4520 printer is experiencing issues with color printing and automatic duplexing after a recent Windows 10 update. This problem seems to be isolated to the Windows environment, as it works fine with Mac and iOS devices. Here are steps you can take to troubleshoot and potentially resolve this issue:

1. Check Printer Driver and Software

Download Latest Driver:

• Go to the HP Support website and download the latest driver for the HP ENVY 4520. Make sure to select the version compatible with Windows 10.
• Uninstall any existing HP drivers and software:
  • Open Control Panel > Programs and Features.
  • Locate and uninstall any HP printer-related software.
• Restart your computer.
• Install the downloaded driver and software. Follow the installation instructions carefully.

2. Verify Printer Settings in Windows

• Open Settings > Devices > Printers & scanners.
• Ensure that the HP ENVY 4520 is set as the default printer.Go to Control Panel > Devices and Printers.
• Right-click on the HP ENVY 4520 and select Printer properties.Go to the Preferences or Advanced tab and check settings related to color and duplex printing. Make sure Print in Color is selected and Duplex Printing is enabled.

3. Update Windows 10

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates. Sometimes additional updates or patches may resolve compatibility issues.
• If the problem started after a specific Windows update and you suspect it’s causing the issue, you might consider rolling back that update temporarily:
  • Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates.
  • Find the problematic update and uninstall it.

4. Use HP Print and Scan Doctor

• Go to the HP Print and Scan Doctor download page and download the tool.
• Open the HP Print and Scan Doctor and follow the prompts. The tool can diagnose and fix many common printing and scanning issues.

5. Adjust Print Settings for Individual Jobs

• When printing a document, open the print dialog.Click on Properties or Preferences.
• Ensure that Color is selected and Duplex is enabled for that specific print job.

6. Check for Conflicting Software

1. Review Installed Software:
   • Sometimes other installed software can interfere with printer functions. Check for any third-party print management software or security programs that might be affecting printer behavior.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[RFranklin1]

Thank you Rachel for looking at this for me.  Unfortunately everything you suggest I have already tried.  I have uninstalled and reinstalled the printer driver x6 since the May 2024 Windows 10 update.  I have tried it with and without your HP Smart app.  Nothing has solved the issue.  The printer still refuses to print in colour and defaults to manual duplex or no duplex at all. 

I haven't gone back uninstalling the Windows update itself due to security issues; and because the duty is HP's to ensure its Driver Software is kept up to date and your customers can use the full functionality of the products you sell them.   Please will you ask one of your technicians to write a software patch to correct this problem and make it easily available to all Windows 10 HP ENVY customers. Thank you. 

[Sneha_01]

Hi @RFranklin1 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support