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‎04-02-2020 09:08 AM

HP Recommended
Product: HPENVY 5540
Operating System: Microsoft Windows 10 (32-bit)

The screen on my printer has gone blank not showing any icons only ? to the left of it.  If I press the ? the home and back icons show but nothing else.  I can still print and scan but cannot copy as no icons to use.

3 REPLIES 3

‎04-06-2020 12:23 PM

HP Recommended

@JudithT_48

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-09-2020 03:14 AM

HP Recommended

I had a WhatsApp conversation with one of your agents. I tried all the advice given but nothing changed, the problem seems to be with the printer which unfortunately is out of warranty. I can still print and scan but unable to copy or use the screen on the appliance. Many thanks for your help. 

Was this reply helpful? Yes No

‎04-12-2020 07:36 PM

HP Recommended

@JudithT_48

 

You are welcome, feel free to contact us in the future if you  need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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