HPNetworkcommunicator.exe, we need a solution now

[Gherpelli]

I'am using windows 8.1... and this solution don't work... I still have the problem!

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Nome do aplicativo com falha: HPNetworkCommunicator.exe, versão: 28.0.1315.0, carimbo de data/hora: 0x507e96b6
Nome do módulo com falha: ntdll.dll, versão: 6.3.9600.16408, carimbo de data/hora: 0x523d5305
Código de exceção: 0xc0000005
Deslocamento da falha: 0x0000000000040fdd
ID do processo com falha: 0xf9c
Hora de início do aplicativo com falha: 0x01ced7018f305a60
Caminho do aplicativo com falha: C:\Program Files\HP\HP Deskjet 3510 series\Bin\HPNetworkCommunicator.exe
Caminho do módulo com falha: C:\Windows\SYSTEM32\ntdll.dll
ID do Relatório: cce40d59-42f4-11e3-825e-001e8c9541b5
Nome completo do pacote com falha:

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[BHK6]

Hi Gherpelli,

I saw your post and I will be happy to help. What version of operating system are you running? What printer do you have installed?

Finding your OS:

http://windows.microsoft.com/en-CA/windows/which-operating-system

Thank you,

[Gherpelli]

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@BHK6 wrote:

Hi Gherpelli,

I saw your post and I will be happy to help. What version of operating system are you running? What printer do you have installed?

Finding your OS:

http://windows.microsoft.com/en-CA/windows/which-operating-system

Thank you,

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Windows 8.1 - 64b - PtBr

Printer HP C-3516

note - the problem appen in one of 3 computers I have (with the same configuration). The computer with problem was full instaled with win8.1 the others 2 I do upgrade.

[BHK6]

Hi Gherpelli,

Do you mean the Deskjet 3516? Can I get your product number for the printer? It will be found on a label on the back of the printer. Did you install the software after you upgraded to 8.1 or before?

Thank you,

[Gherpelli]

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@BHK6 wrote:

Hi Gherpelli,

Do you mean the Deskjet 3516? Can I get your product number for the printer? It will be found on a label on the back of the printer. Did you install the software after you upgraded to 8.1 or before?

Thank you,

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Yes. HP Deskjet 3516.

Nome do produto HP Deskjet 3510 series

Número do modelo do produto A6R81A

Identificação do serviço 23219

Versão do firmware GBP1FN1241AR

Contagem total de páginas 192

País/Região Brasil

The software are installed before. After I uninstall and reinstall several times... but still not work.

I also use the software HP Print and Scan Doctor...

1) Printer services ok

2) Scan services - drive not ok... ask to restart but the problem persist

I try to uninstall and reinstall several times but this problem persist.

[BHK6]

Hi Gherpelli,

Let's look at doing what is called a Level 3 Uninstall. This will go a little bit deeper on the uninstall and then we will take a look at reinstalling the software. The document is for a fatal error but the steps are the same for the Level 3 Uninstall but you can skip doing “Register the Windows Installer” but it wouldn't hurt.

Level 3 Uninstall:

http://support.hp.com/us-en/document/c01501548

DJ 3516 Drivers:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-108718-3&cc=us&dlc=en&lc=en...=

Let me know how it goes.

Thank you,

[Gherpelli]

I can't found uninstall_l3.bat in any place!

[BHK6]

Hi Gherperlli,

Download and open the driver and the file will exact to your Temp folder. In your Temp folder look for a folder that with a name 7zXXX (with X being a random number) and look for the file in there.

Thank you,

[Gherpelli]

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@BHK6 wrote:

Hi Gherperlli,

Download and open the driver and the file will exact to your Temp folder. In your Temp folder look for a folder that with a name 7zXXX (with X being a random number) and look for the file in there.

Thank you,

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I do this... The folder was create (7zS7548)... but have no file *.bat inside!

[BHK6]

Hi Gherpelli,

After you go into the 7zS7548 then go into the util folder and then into the ccc folder and you should see it in there.

Thank you,