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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HPPhotosmartEssential stuck in Windows installer loop

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03-16-2020 10:00 AM
After a windows 10 update my desktop is stuck in a windows installer loop trying to configure Photosmart Essentials and looking for the .msi file which does not exist on my computer.
I've tried stopping the installation process but it just goes into another configuration loop which stalls when it cant find the .msi file.
I've tried and failed to stop the installer process because the stop option is greyed out even as administrator.
I've tried to uninstall Photosmart Essentials but that wont complete because it detects the installer process running.
I'm thinking of starting in safe mode and then trying to uninstall Essentials but haven't tried this yet.
Most of the 'answers' seem to involve finding a good version of the .msi installer file but this doesn't seem to exist on legitimate sites.
Any suggestions?
03-16-2020 11:31 AM - edited 03-16-2020 11:32 AM
Hello,
In order to resolve this incident, please follow the following procedure:
- Press the Windows flag and the R key simultaneously. The Run window opens.
- Type %temp%, then OK. the temp folder opens.
- Locate then double click on the 7zS... folder (if there are several, choose the most recent one).
- Double click on the util folder, then ccc and run Uninstall_L1.bat. The computer will restart after the uninstallation.
- Re-access the same location to launch Uninstall_L2.bat, Uninstall_L3.bat and Uninstall_L4.bat.
- After the last restart of the PC, launch the registry editor:
- Press the Windows flag and the R key simultaneously. The Run window opens.
- Type regedit, then OK. The registry editor opens.
- Expand HKEY_LOCAL_MACHINE, then SOFTWARE, right-click on Hewlett-Packard and Delete. (If the PC is HP brand, develop Hewlett-Packard and delete Digital Imaging)
- Delete the HP Photosmart C7200 series folder in the path:
- C:\Program files (x86)\HP
- C:\Program files\HP
- Launch a new the printer installation with the HP Photosmart C7200/C8100 series Full Drivers and Software.
I remain at your disposal in case of need.
Best regards,
03-16-2020 06:32 PM - edited 03-17-2020 08:40 AM
Thank you for the response.
Can you tell me if your procedure will uninstall or damage the HP Solution Centre which I use to access the scan functions on the all in one.
It also displays ink levels and the connection status and I see it will also start Photosmart Essentials 3.5 although I never use this particular program.
I would hate to lose the Solution Centre because its a very nice interface.
Additional info.
The HPPhotosmartessentials app is no longer in the Program and Features section of the control panel, And no Folder exists in the Windows Program HP section of the C drive. There is a folder called HPPSE in HP Dogital Imaging which only containd two data files and t plugin files so I think its fair to say the uninstall that failed did remove almost all the HHPhotoessential files and folders.
Unfortunately the installer window is still in its loop.