HPSU-0004 ERROR.

[Justmida]

I have this pop up when I need to print, "Application failed due to missing software library. HPSU-0004"

I have uninstalled the printer and restarted my computer. I am so annoyed beyond belief and the printer scan doesn't even work.

i also used the HP site to reinstall the printer. One annoying issue too is that when we go print, it doesn't work and it's has if it has disconnected it's self.

I can't afford a new computer and I am at my wits end. Maybe I should use the CD that it came with to reinstall the software? And for the driver's, or should I just to to HP's site and install everything, again?!

[asmita6658]

Hi @Justmida

Welcome to the HP Support Community. I'd be happy to assist you with the "HPSU-0004" error. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, let's try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here. 

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Justmida]

 I did all of that and it popped up again. I am so sick of this. I have an HP desktop computer. It's still Windows 7 and I sure do not want to uninstall it again and again reinstall the software for this printer. HP Envy 4520. Also I can't even scan to this computer.

I already ran the Scan Doctor and this time it didn't come up with any issues. The only thing now also that I have not been able to do is Scan to the computer. And I also used the Scan Doctor to assist. I noticed this problem over a year ago and I believe I asked for help here. I did everything and till this day I still can't scan, so I use a scan app on my phone.

The error for the scan, was the process is cancelled by the user?? and the HP Twain Scan is marked in red. How do I fix this?

[asmita6658]

@Justmida

Try these steps -

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. 

If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.