HPSUPD Win32Exe.exe can not be started popup windows opens permanently without possibility to solve

[LibGangloff]

Hello

Since 3 days now  I have the pop up window that appear and that bloc the printer : HPSUPD-WIN32Exe.exe - this application can not be starte

This application requires one of the foillowing versions of the .NET Framework :

.NETFramework, Version =v4.8

Do you want to instal this .NET Framework version now ? 

YES / NO

whatever I do, YES or NO, nothing happens and the window disapears and then re appears after some minutes. I have deleted all applications related to HP, restarted computer, remove printer, re installed everything from HPSMART application, but nothing works.  Please help me urgently I am on a shop and need immediate assistance. 

[Kuroi_Kenshi]

Hi @LibGangloff,

Welcome to the HP Support Community!

Thanks for reaching out!

I understand that you are getting an application error, I am glad to assist you.

This seems to be a driver issue, did you uninstall the previous driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download the HP Smart app

Update the printer firmware to install the latest updates

Here are the steps:- Click here

I hope this helps

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi