HPSmart has become a nightmare

[SlippySlope]

Actually, I'm on macOS Monterey but it's not on the option list. I just want to express my frustration with how HP has – within just a few days – turned the HPSmart app into a nightmare. It worked simply and perfectly just a few days ago but today, I need to scan a document to send to my accountant and a window comes up requiring that I sign in order to use HPSmart. It kept going circular (telling me to look at a open browser window - that might be hiding behind another document – there was no open browser window. I wasted 35-40 minutes trying to sort this out. I finally went to System Preferences and Printer Setup and selected my Officejet Pro 9015 and scanned the document from with the macOS. Why does HP have to screw up a nice app and work environment? What did they do with/to HPSmart? How do I use it now to scan? Nightmare.

[sandytechy20]

@SlippySlope

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[MacKatt]

I had a similar problem just installing HP SMART to my new iMac M1 with Monterey (Mac OS 12.1).

I finally figured out that my default browser preferences were blocking the pop-ups.

There were no warning messages, it just kept going back to the same screen.

Ultimately,  you will have to allow browser pop-ups (for support.hp.com) and you may want to reboot, too.

Look for Pop-Up Windows in

Safari > Preferences > Websites (tab)

Pop-up Windows is at the bottom of the list.

And, yes, you will need to log into your HP account at least once.

I haven't been asked to log in again, ever since.

Clearly, it's a web abased utility, but it does work.

[vonyango]

I'm also extremely frustrated. I have been using the HP SMART APP on my Android with HP OfficeJet Pro 8720 for 2 years. It was a wonderful app. Today I've spent more than an hour trying to scan a bulk document but the app won't even let me sign in!!! I'm literally unable to use this app, it's become so horrible!!!