HPSmart randomly keeps telling me GenuineHP cartridges have been installed when nothing has changed

[HPretiree2009]

"HP Smart" randomly keeps telling me Genuine HP cartridges have been installed when nothing has changed.

It seems to do this shortly after the printer has had an error no matter what the error is related to.

If a paper jam has been cleared it may randomly tell me the ink cartridges installed are Genuine HP two or three or more times.

I do not want or need these notifications even if they are for the right reason. How do I stop these notifications permanently?

[Irfan_06]

Hi @HPretiree2009,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[HPretiree2009]

Thank you Irwin6 but I think I'll try a few other scenarios first.

I see where you are going with these suggestions and I know they are probably the HP recommendations but I cannot be moving my printer around until the HP provided power cord reaches its own dedicated outlet. It is possible that your suggestions would work but it is just not possible in most home office environments.

The firmware is up to date and at this time, and, after I power cycled the printer and rebooted the computer the problem has not yet reoccurred. If it reoccurs, I will try all the removal and replacement of the cartridges and hope that does not use so much ink that I am then forced to buy new ones due to the constant testing the replacements cause to check that they are genuine HP and the alignments they perform.

[Irfan_06]

Hi @HPretiree2009,

Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support