Hacked during install of new HP computer

[SANdee-7000]

 I was hacked last week during the install of a new HP all in one printer HP office Jet Pro 9010.  During my install into my computer, an error box popped up on my screen with a "code" number and I was told to call a specific number.  While pondering whether I wanted to, a chat box popped up and the writer asked if they could help me.  I gave the code number and after a brief period was told I needed support they could not give me on chat and to call the number.  Bottomline, over the course of an hour and a half,  an male with an Indian accent, told me my computer was corrupted, I needed software to correct the corruption and protect against future corruption.  He also rapidly took control of my computer etc. and ended up  "selling me"  nonexistent software for $200.  He then switched me to a technician, who also took control of my computer, and installed the the computer,  when I asked where the software was, he said I would not be able to find it on my computer but it was there.  I asked for the warranty for the software, which allegedly was Sonic Wall, and it never came... I have further info about this con.    I need help to correct this invasion from HP... Please contact asap 

[Dragon-Fur]

@SANdee-7000 

I am sorry this happened to you.

It is unfortunate.

HP did not do this to you.

HP does not do this.

No legitimate company does this.

You might have accidentally done this to yourself.

One way this can happen quite easily is if you go to a fake HP 123 site and click in, continue clicking, "accept" message contacts from pop-ups, and let someone into your computer.

Regardless of else, this happens is when you let someone into your computer whom you did not initially ask for help.

You should report this, of course.

Your computer is likely compromised.

You need to scan the computer with your very best security software.

Consider that any information you gave out is compromised - including your credit card and any personal information.

If you store passwords on your computer in plain text, those are likely compromised, too.

If you store login / account numbers on the computer in plain text, those are perhaps compromised.

If HP responds - on this thread - on this community:

• When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 
• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims.

Note to those reading:

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from scammers.

Fake 123?

For those reading - Beware of Fake "123" Sites

The "Real Deal"

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Beware of Fake "123" Sites

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

The official HP 123 site is not a website where odd chat boxes pop up on the screen and someone tries to offer you "Services" if you would just give out your credit card and information. Not.

• There are several “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

• Notice the website address – the real HP site does not contain any extra verbiage.  For example, there is no “setup” or other extra bits in the address.

• HP websites are the only websites allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Example:  “© Copyright <year> HP Development Company, L.P.”

• If you are asked for money to correct "issues" on your computer OR if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information! 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

Excerpted

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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[SANdee-7000]

Thanks Dragon-Fur...  I would like to get in contact with HP to give them further details on the scam.  I have not heard from their fraud division yet.

 The scammers  were very smooth in getting into my computer..  Initially, the page that opened up on my computer was triggered by the printer which also indicated there was a problem in the installation,  referring me to a code and phone number...  I did not trigger that.   When I spoke the Indian man, who I thought worked with HP,  he told me I needed to do certain things on my computer, which opened up his ability to go into my computer. I did not know he was doing that..  Nor did I give him permission.  I will contact Apple to have them help me clean my computer...  Like many who use home printers I am not a " computer tech" .  While it is good to get all your info now,  it would have been far more helpful if HP had put noticeable warnings in their installation instructions, that are included  with the printer.  In real time, since I have installed home printer in the past, I intended to spend a small amount of time installing this printer... assuming it would be as easy as others, and I could immediately start using it.  That didn't happen...   I know from browsing around I am not the only one this has happened to... I do think HP should provide warnings... that would have saved me a lot of frustration now.