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1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
I am sorry that happened to you.
HP Support does not post phone numbers on the Internet.
Neither does HP Support pry into your computer and take a walk-about in your data.
It sounds like you've been scammed -- it was not by HP.
Scams of this type are VERY common.
Your computer is not full of bugs -- it was never full of bugs, in fact.
Regardless, HP does not care whether you have bugs in your computer -- certainly not in the context of selling you "protective" software you do not need or want to solve a printer driver issue. No legitimate company does this.
The problem with "heat of the moment" is that when you are already on the hook with a scammer, it is easier for them to convince you to not think and just do what they want.
Next time you have a problem, expect that you will be notified by the thieves that you need an "update" -- the update will cost you more money. Every time they contact you and you agree, it will cost you more.
What?
You perhaps now have monitoring software on your system that will alert the scammers when it's a good time to try and sell you more services, scare you a bit more, and take advantage of you.
You can (should) certainly report the incident to your bank.
READ – Be Informed – Be Aware
HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site
HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
=== --- === --- === --- === --- ===
Beware of Fake Sites
The "Real Deal"
123.hp.com - Printer setup from the HP® Official site
Watch out for every dot and letter.
The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.
There are many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.
If you are asked for money to correct "issues" on your printer or computer OR if the “help” wants to sell you software, threatens you, or wants access to your computer, you are using a “fake” site. Do not give these people your information!
=== --- === --- === --- === --- ===
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
HP Recommended
I am sorry that happened to you.
HP Support does not post phone numbers on the Internet.
Neither does HP Support pry into your computer and take a walk-about in your data.
It sounds like you've been scammed -- it was not by HP.
Scams of this type are VERY common.
Your computer is not full of bugs -- it was never full of bugs, in fact.
Regardless, HP does not care whether you have bugs in your computer -- certainly not in the context of selling you "protective" software you do not need or want to solve a printer driver issue. No legitimate company does this.
The problem with "heat of the moment" is that when you are already on the hook with a scammer, it is easier for them to convince you to not think and just do what they want.
Next time you have a problem, expect that you will be notified by the thieves that you need an "update" -- the update will cost you more money. Every time they contact you and you agree, it will cost you more.
What?
You perhaps now have monitoring software on your system that will alert the scammers when it's a good time to try and sell you more services, scare you a bit more, and take advantage of you.
You can (should) certainly report the incident to your bank.
READ – Be Informed – Be Aware
HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site
HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
=== --- === --- === --- === --- ===
Beware of Fake Sites
The "Real Deal"
123.hp.com - Printer setup from the HP® Official site
Watch out for every dot and letter.
The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.
There are many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.
If you are asked for money to correct "issues" on your printer or computer OR if the “help” wants to sell you software, threatens you, or wants access to your computer, you are using a “fake” site. Do not give these people your information!
=== --- === --- === --- === --- ===
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
5
0
1
HP Recommended
5
0
1
HP Recommended
HP Recommended
You are welcome --
Wicked 13th does catch us on occasion.
It's not always easy to tell what is real --
"Snake oil" salesmen have been around since before the invention of the wheel.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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