This is sooo frustrating! I have an envy photo 6252 all-in-one printer, and it's working fine...My problem is with the HP Smart App. It's so frustrating in fact that I want to toss my printer AND laptop into a canal! I have windows 10 and when I log into the smart app it ALWAYS says that my printer is offline. I've done numerous uninstalls and reinstalls of my printer and hp smart app, but nothing fixes it. My printer shows as online on every other program like word or even photoshop, and I can print from every other program, but on the one app that's supposed to show the printer as online doesn't. I only use this app to scan, and at times, I am able to scan, while it says offline, but for the most part I can't. Please help me! I have to scan a very important document, and I'm up against the clock! Thank you in advance for anyone's response.
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