Having trouble installing my printer drivers on my window 11 laptop

[GARYKELLOW]

having trouble installing  my new printer on my window 11 laptop  ,  but it installed fine on my wife laptop okay.

[GARYKELLOW]

Dear GARY KELLOW,

Thank you for contacting HP Support. 

Your case Number [Personal Information Removed] has been created with the following details:

• HP Case Number: [Personal Information Removed]
• Serial Number: [Personal Information Removed]
• Product Number: T8X19B
• Product Description: HP DeskJet 3760 All-in-One Printer
• Internal Reference Number: 
• Case Subject: setup my printer up on my wifi but does show online or as default printer on my laptop over wifi
• Problem Description: setup my printer up on my wifi but does show online or as default printer on my laptop over wifi

For further support options, contact your usual support center, or  visit https://support.hp.com.

Kind Regards,

HP Inc. Support

this is on  going issue i have right now

[GARYKELLOW]

not solved still having the issue  on my laptop  that was just show you been in contact before and still , having the issue

[GARYKELLOW]

Well so far none of the things you have told me to do have fixed my problem and still without my printer working on my window 11 laptop, but it works fine on my wife window10 laptop ,  it seems to be issue with  window11  when installing  the printer  software and  drivers for wireless  printting over  my network  , it saids no drivers found everytime i tried to in  stall the  printer from your  support page the  drivers and  software , but yet has  had anything  that has solved the problem and i have contacted your  surpport tem and talked with them on the telephone too try  and  fix this , but yet no enjoy.

many thank

Gary Kellow

[Betty0610]

@GARYKELLOW

Welcome to the HP Support Community.

I'd be happy to help.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!