Hello Because of the new internet connection at home by fiber optics, I have difficulty to print

[Moth50]

Hello

Because of the new internet connection at home by fiber optics, I have great difficulty printing.
My HP Officejet 7612 Wide Format e-all-in-one printer is networked to my PC
When I start printing, the beginning of the first sheet is partly printed and then the printer goes off of connexion and stops printing.
I have to reconfigure the printer and the same scenario repeats.
The HP print and scan Doctor asks to check the drivers and announces a port matching problem.
Thank you for what you will do.

[Personal Information Removed]

[Dragon-Fur]

@Moth50 

Welcome to the HP Community --

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@Moth50 wrote:

Hello

• Because of the new internet connection at home by fiber optics, I have great difficulty printing.
• My HP Officejet 7612 Wide Format e-all-in-one printer is networked to my PC
• When I start printing, the beginning of the first sheet is partly printed and then the printer goes off of connection and stops printing.
• I have to reconfigure the printer and the same scenario repeats.
• The HP print and scan Doctor asks to check the drivers and announces a port matching problem.

Thank you for what you will do.

[Personal Information Removed]

---

True - The printer perhaps does not like and cannot stay connected to your new fiber optics network.

The printer manual was published in 2016.

Older Printer model.

User Guide 

Page 160

Product features and capacities
Feature Capacity
Connectivity

● USB 2.0 high speed

● USB 2.0 high-speed host port

● Wireless (802.11b/g/n 1) network

● Ethernet (802.3) network

>>>  This product supports the 802.11n 2.4 GHz frequency band.

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Dual Band Network - Considerations

Reminders 

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_3

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References / Resources

Printer Specifications for HP Officejet 7610, 7612 Printers

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP OfficeJet 7612 Wide Format e-All-in-One

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