Hello... My HP 6400 Envy doesn't want to print anymore .

[catarbor]

Hello... My HP 6400 Envy doesn't want to print anymore. After numerous resets,  disconnection from power, uninstalls of related HP printer programs/apps and all related drivers from my MacBook Pro, I still cannot get my printer to print.  I am getting Error code of UA_400_EB000U0410 in the HP Smart App, advising me that the install cannot be completed.
Please advise. Thanks 

[Raj_05]

Hi @catarbor,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Envy 6400 printer. To help you troubleshoot the problem, let's try a few steps.

• Check Connection: Ensure that your printer is properly connected to your MacBook Pro. Make sure the USB or wireless connection is stable.
• Update Drivers: Download and install the latest drivers for your HP Envy 6400 printer from the official HP website. Ensure that you have the correct drivers for your operating system.
• Reinstall HP Smart App: Uninstall the HP Smart App from your MacBook Pro and then reinstall it. This might resolve any software-related issues.
• Reset the Printer: Perform a factory reset on your HP Envy 6400 printer. The steps for this can usually be found in the printer's user manual. This will reset the printer to its default settings.
• Check for Firmware Updates: Ensure that your printer has the latest firmware updates. Check the HP website for any available firmware updates for your specific printer model.
• Run HP Print and Scan Doctor: HP provides a tool called "HP Print and Scan Doctor" that can help diagnose and resolve printing issues. Download and run this tool to see if it identifies any problems.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[catarbor]

Hello, 

I did - several times - what you advised. still not working. Can't no longer even print printer info reports. 
that said I don't know how to perform  Firmware Updates nor run HP Print and Scan Doctor (I'm told that it's a windows thing. I have a MacBook)

thanks, 

Cat

[Raj_05]

Hi @catarbor,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support