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‎05-15-2025 05:41 PM

HP Recommended

My printer is a HP smart tank 6001 my laptop is a HP as well 

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1 REPLY 1

‎05-17-2025 11:45 AM

HP Recommended

Hi @Risktakerkash,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Download and Install the Latest Driver:

  1. Step 1: Go to the HP Support website.
  2. Step 2: Enter "HP Smart Tank 6001" in the search bar and select your printer model.
  3. Step 3: Navigate to the "Software, Drivers and Firmware" section.
  4. Step 4: Download the latest printer driver for your operating system.
  5. Step 5: Once downloaded, run the installer and follow the on-screen instructions to complete the installation.

2. Check for Windows Updates:

  1. Step 1: Click the Start button and select "Settings" (gear icon).
  2. Step 2: Go to "Update & Security".
  3. Step 3: Click "Check for updates". Install any available updates.

3. Use HP Print and Scan Doctor:

HP offers a tool called HP Print and Scan Doctor that can help diagnose and fix printing issues.

  1. Step 1: Download HP Print and Scan Doctor from the official HP website.
  2. Step 2: Run the tool and follow the on-screen instructions to diagnose and resolve the issue.

4. Remove and Reinstall Printer:

  1. Step 1: Open "Settings" and go to "Devices".
  2. Step 2: Select "Printers & scanners".
  3. Step 3: Select your HP Smart Tank 6001 and click "Remove device".
  4. Step 4: Restart your computer.
  5. Step 5: Re-add the printer by clicking "Add a printer or scanner" in the same "Printers & scanners" settings.

5. Restart Printer Spooler Service:

  1. Step 1: Press Windows Key + R to open the Run dialog.
  2. Step 2: Type services.msc and press Enter.
  3. Step 3: Scroll down to "Print Spooler".
  4. Step 4: Right-click on "Print Spooler" and select "Restart".

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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