• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-06-2020 12:08 PM

HP Recommended
Product: Officejet Pro 8600 Plus

Got a new Mac Airbook. Hooked up with my Officejet through bluetooth for printing but can't seem to scan. Downloaded HP Easy Scan three times but it can't find the printer. I get to the Add and Verify section, select Sith to HPDriver and keep getting the same message- cannot configure device software. go back to previous step and install software again. Once I clicked Use the Current Driver. It went through but can't find the printer when trying to scan. Any ideas? Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-06-2020 12:16 PM

HP Recommended

Please don't call the above number, this is not affiliated with HP Support in any way.

 

Download and install below drivers package from Apple:

https://support.apple.com/kb/DL1888?locale=en_US

 

Open System Preferences > Printers & Scanners and click the plus sign.

Select the listed 8600 printer, within the Use drop-down menu be sure to select the HP Officejet Pro 8600 option and press Add.

 

Now, open HP Easy Scan and try scanning again.

 

If you experience any difficulties, be sure to clarify your exact macOS version, click the Apple icon and then About this Mac to find up the OS version.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎02-06-2020 12:16 PM

HP Recommended

Please don't call the above number, this is not affiliated with HP Support in any way.

 

Download and install below drivers package from Apple:

https://support.apple.com/kb/DL1888?locale=en_US

 

Open System Preferences > Printers & Scanners and click the plus sign.

Select the listed 8600 printer, within the Use drop-down menu be sure to select the HP Officejet Pro 8600 option and press Add.

 

Now, open HP Easy Scan and try scanning again.

 

If you experience any difficulties, be sure to clarify your exact macOS version, click the Apple icon and then About this Mac to find up the OS version.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-08-2020 10:27 AM

HP Recommended

Thanks so much. It worked 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.