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‎06-25-2025 10:30 AM

HP Recommended

I was given a printer that looks brand new and I was excited, but after several months of trying to get it to work, I’m unable to connect it to my iPhone for printing. It starts to connect, but then gives me an error message that the care plan is expired and I have to resolve the issue before printing. I do not want to get a care plan for $100 a year and I know you don’t have to have one to be able to print. I’m trying to figure out how to update the firmware on my HP 8020 E printer so that I can connect it to my iPhone running on iOS 18. I have downloaded the HP smart app but again it’s not allowing me to print so I need to somehow reset the firmware or account but when I’ve added it to my account, it doesn’t let me edit anything. Can someone help?

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