Hi I’ve upgraded to fibre broadband with sky rooter is still the same, now my printer won’t connect

[Simon251]

Hi I’ve recently upgraded from standard sky broadband to fibre I have kept my original rooter now my printer will not connect.

[Raj_05]

Hi @Simon251,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's common to encounter connectivity issues when switching to a new broadband service, especially if the network configuration has changed. Here are some steps you can take to troubleshoot and resolve the issue with your HP DeskJet 3630 All-In-One Printer.

Check Network Settings on the Printer:

• Access the printer's control panel or display.
• Navigate to the wireless or network settings.
• Ensure that the printer is set up to connect to your new Wi-Fi network.

Reconfigure Printer Connection:

• If your printer was previously connected to a different Wi-Fi network, you may need to reconfigure its wireless settings.
• Access the printer's setup menu and navigate to wireless or network settings.
• Choose the option to set up a new wireless connection and follow the on-screen instructions.

Restart the Printer:

• Turn off your printer and wait for a few seconds.
• Turn the printer back on and check if it connects to the new Wi-Fi network.

Check Wi-Fi Signal Strength:

• Ensure that the printer is within the range of your Wi-Fi router.
• If the signal is weak, try moving the printer closer to the router.

Restart the Router:

• Power off your broadband router.
• Wait for about 10-15 seconds.
• Power it back on and allow it to fully restart.
• Check if the printer can now connect.

Update Printer Firmware:

• Visit the HP support website and check if there are any firmware updates available for your printer model.
• If updates are available, follow the instructions to update the printer's firmware.

Reset Network Settings on the Printer:

• If the issue persists, you may need to reset the network settings on the printer.
• Refer to your printer's manual or online documentation for instructions on how to perform a network reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support