• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-10-2021 11:06 AM

HP Recommended

Hi,

 

I have an officejet 4620 and an HP laptop with Windows 10.

 

I also have wifi and am trying to get my laptop to print but the settings/devices - printers/scanners says:

 

HP522E12 (HP Officejet 4620 series) - Driver is unavailable.

 

I don't know what to do. The option in printers/scanners used to say HP Officejet 4620 (Network). I don't recall it saying HP522E12 (HP Officejet 4620 Series).

 

I tried to reach HP out of warranty phone support and they say it's not available at this time.

 

Can anyone help me?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-10-2021 11:43 AM - last edited on ‎11-11-2024 12:45 PM by

HP Recommended

Hi @catfish4 ,

,.,.,.,.

You can download the driver from the HP driver page:

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎11-10-2021 11:43 AM - last edited on ‎11-11-2024 12:45 PM by

HP Recommended

Hi @catfish4 ,

,.,.,.,.

You can download the driver from the HP driver page:

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron


@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.