Hi smart app

[Roobell]

Been using the HP Smart app for ages and now it won’t open so if I go into my Photos and click print normally to print from HP Smart it says I have to accept the EULA agreement or something and I can’t even open the app the app just flashes and won’t even open anymore so I’m really fed up because I can’t print anything

[Dragon-Fur]

@Roobell 

Welcome to the HP Community Forum.

Edit / Update - Remove Windows information after @Roobell reported back -- not using Windows.

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@Roobell wrote:

Product:  Unknown

Operating System:  iOS

Been using the HP Smart app for ages and now it won’t open so if I go into my Photos and click print normally to print from HP Smart it says I have to accept the EULA agreement or something and I can’t even open the app the app just flashes and won’t even open anymore so I’m really fed up because I can’t print anything

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Consider:  Restart everything, including the router that controls your network

What else?

Make sure you have VPN shut off when installing the app.

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP Printers - Using the HP Smart App (Android, Apple iOS)

Why is the printer offline or not showing up in HP Smart?

For example:  Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.

Note:

Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.

• Make sure the computer or mobile device is connected to a local or cellular network with internet access.
• Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
• You signed into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
• Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.

HP printer setup (Apple AirPrint for iPhone, iPad)

References / Resources

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Reminder:  Never post the serial number or any private information in the Community – we are a public resource.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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[Roobell]

Thank you but I’m using the app on my iPhone not my computer so how do I get it to work as I have deleted it and reloaded it so many times. If I go to a photo and click print using hop smart a pop up comes up and says this  but how can I review the privacy statements if I cannot open the app.