High Sierra 10.13.1 compatibility with Photosmart B110 series

[Peter109]

Since Apple has updated to macOS High Sierra 10.13.1, the IMac will not communicate with the Photosmart B110 series printer.  The IMac recognises it on the system and will show it in the printer list but will not connect when you send a print command.  I have tried removing the printer and then adding it.  I have tried using the Easy Start download from HP - this gives the message that it cannot communicate wth the printer.  

The printer is perfectly set up on the network, with "pass" grades on all the tests.  I note though that, even if you put the printer IP address into the browser address bar, it will not connect.

I also note that under HP  High Sierra 10.13.1 list, the B110 series are not named as compatible printers.  This seems ridiculous given that it was working perfectly prior to this relatively minor update to High Sierra.

Do I have to buy a new printer when this one is working perfectly with my Android phone, using my network?

[ShlomiL · Accepted solution]

Hi,

The printer is supported on High Sierra, the exact same software for Sierra applies for High Sierra too and support your printer:

https://support.apple.com/en-il/HT201465

Please try rebooting yoru router by unplugging it power for a moment, once the insternet conenction returns reboot both pritner and the Mac and check again.

If the same persits try resetting the priting system and re-add the printer:

*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.

Click the plus sign and select the shown printer, select the printer model within the Use drop down menu and try printing again.

Please let me know the results,

Shlomi

[Peter109]

Yes thank you.  I am highly relieved. Thank you Shlomi