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‎08-20-2019 09:39 AM - last edited on ‎08-20-2019 09:44 AM by Retired

HP Recommended

my printer print grayscale for pc but color from tablets. Don't see where to change. Don't get advanced setting in printer prefences

3 REPLIES 3

‎08-22-2019 04:31 PM

HP Recommended

@airjglo, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following:

  • Are you using an HP Print Service plugin or HP Smart App?
  • What is the Operating System on your tablet?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎08-23-2019 04:54 AM

HP Recommended

I have smart app , but don"t use. I just use the print options on PC

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‎08-23-2019 01:10 PM

HP Recommended

@airjglo, 

 

Refer to this document HP Printers - Print Driver Settings Guide (Windows) for help.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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