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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Joe202103
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How can the HP Solution Center be made usable again?

HP Recommended
HP Officejet 5615
Microsoft Windows 10 (64-bit)

How can the HP Solution Center be made usable again? The same problem with the shutdown of the Adobe Flashplayer occurred with my brother printer. There were, however, two possible interfaces for the "Control Center", a "classic" (without Flashplayer) and a "modern" (with Flashplayer). After removing the folder for the "modern" interface, the "Control Center" could be opened and operated again with the classic view. Is there a similar option with the HP Solution Center?

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Joe202103,

 

I'd like to help!

 

Adobe has stopped supporting the Flash player that was required for HP Solution Centre. There is no update on new software as of now.

 

You can print using Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add a printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Note: If the printer is not found in the list, try Deskjet 990c or Deskjet 6980 to install the printer as these are the generic printer drivers.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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