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My printer has just started cutting off the bottom of printer lines; don't see anywhere to perform an alignment check.  

 

1 ACCEPTED SOLUTION

Accepted Solutions
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@Cameron25

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make a copy and check if that prints fine?
  • Have you tried with the different documents or files?

While you respond to that, let's try these steps: 

  1. Load plain white paper in the input tray.

  2. Adjust the paper width guides until they rest against the edges of the paper.

  3. Print an alignment page.

    • Control panel (printers with touchscreens): Open the Tools or Printer Maintenance menu, and then select the option to Align cartridges, Align printhead, or Print an Alignment Page.

    • HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to align the printheads or cartridges.

    • HP Utility (Mac): Click the option to align the printheads or cartridges.

If the issue persists, follow the next steps. Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.
  6. Turn on the printer to complete the reset.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Cameron25

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make a copy and check if that prints fine?
  • Have you tried with the different documents or files?

While you respond to that, let's try these steps: 

  1. Load plain white paper in the input tray.

  2. Adjust the paper width guides until they rest against the edges of the paper.

  3. Print an alignment page.

    • Control panel (printers with touchscreens): Open the Tools or Printer Maintenance menu, and then select the option to Align cartridges, Align printhead, or Print an Alignment Page.

    • HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to align the printheads or cartridges.

    • HP Utility (Mac): Click the option to align the printheads or cartridges.

If the issue persists, follow the next steps. Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.
  6. Turn on the printer to complete the reset.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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