• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer
Microsoft Windows 10 (64-bit)

My printer will not let me use refilled ink cartridges.  I just learned about this "Dynamic Security" that blocks ink cartridges that don't use HP's "proprietary verification system" (meaning their ink).

I searched the Internet and found some articles stating I can go into my printer's settings, under cartridges or supplies and somehow "bypass" this feature.

I have searched my computer and printer and I can't seem to find this "feature".

 

How do I get my printer to allow the use of other sources of ink?  I have the Office Jet Pro 9015

 

 

2 REPLIES 2
HP Recommended

The OJ Pro 9015 comes from the factory with a dynamic security enabled feature and can't be bypassed.




My profile on LinkedIn

HP Recommended

@KayBiz 

 

First, please read and heed our public service announcement -

 

Welcome to the HP English Community --

 

-------------------------------------------

<< Warning - Read >>

 

- HP Community cannot make use of Private Information -

- The HP Community is a public website -

- Please do NOT post serial numbers, email addresses, full names, addresses, case numbers --

 

 

Do not trust Tags or Links added to Community Posts by new members that direct you to contact a phone number, email, chat, or social media.

 

HP Support does not make use of Community "Tags" or "Call us" links from new members.

 

HP Support does not free post support phone numbers as usernames nor does HP Support free post Chat links.

 

Your computer is not full of bugs.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

-------------------------------------------

 

If the information you found is related to "Cartridge Protection",

The following is relevant:

Cartridge Protection is NOT a method to bypass the requirement for using ink with an embedded HP chip in the cartridge.

 

To date -

Unless your printer is one of the few models that meets the strict criteria for switching off the protection, the printer will continue to require ink that includes an embedded HP chip or original HP circuitry.

 

Ask your ink supplier whether their product meets the requirement.

 

Information, details, and the "small print" about Dynamic Security

-------------------- --------------------

 

Which Ink Can be Used in the Printer?

 

 HP Ink - Learn About Supplies

 

READ here --

 HP Printers - Dynamic Security Enabled Printers

 

 

Non-HP ink cartridge use (Firmware Update)

Updates have been released to correct issues in certain affected printers - only as listed

 HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

 

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.