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‎04-27-2024 03:24 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Hello, I bought a new printer in Spain and want to install it. However, when registering I use my HP account (which is associated with my German address). Seems the setup ink cartridges have a problem with it. The printer information shows that the printer is registered now under 'Germany' but need to change this to Spain, I assume. 

How do I do that.

2 people had the same question
1 REPLY 1

‎04-28-2024 01:14 PM

HP Recommended

Hi @ceekay68,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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