• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet 5740 e-All-in-One Printer series
Microsoft Windows 10 (64-bit)

How do I change the scanning resolution. It appears to be low.

5 REPLIES 5
HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

 

Let us know.

HP Recommended

@bulldogbud

 

 

Some printers provide for extra DPI choices when using printer software as opposed to scanning from the printer itself.

 

How to Scan (Windows)

 

How / if / to-what-extent you change the DPI depends on the software you are using to scan the document / image.

 

 

Examples

 

Full Feature Software:

Start the Printer Assistant (desktop icon named for your printer) >

Select Scan a Document or Photo >
Select Photo to File > Under Resolution, in the Drop down menu >
Adjust the dpi as desired > CHECK Show scan Preview >
Click Scan

 

 

 

Courtesy of greenturtle

 

In some cases, the HP Scan Extended software can "extend" the capabilities of older print driver software.

 

Link / Download:  HP Scan Extended 

Download, save, and install to use.  Exceptional free HP scan program:  HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).

 

NOTES

  • HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
  • If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
  • Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.
  • OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

 

An alternative (different options - might be of interest)

Link and Download  NAPS2 

NOTES

  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

 

Example...

 

HP_Scan_Extended_Shortcut_1.JPGHP_Scan_Extended_Shortcut_1B.JPG 

 

 

Reference

 

Printer Homepage – “Things that are your printer”

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP OfficeJet 5740 e-All-in-One Printer series

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

HP Recommended

fortunately that link no longer works.  ftp.hp.com/pub/scanners/HPScanExt is empty.

HP Recommended

@clayton_cramer 

 

Post (and link updated).

 

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

HP Recommended

@clayton_cramer

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.