How do I clean the print heads?

[jpottercs]

How do I clean the print heads? Printing is smudged and needs the print heads cleaned. Please help.

[Kumar0307]

@jpottercs, Welcome to the HP Support Community!

In this model printer, the printhead is attached to the ink cartridges. So you will have to clean the ink cartridges and not the printhead. Let us try these steps:

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

If there are smears of ink on the back of your printouts, follow these steps to resolve the issue.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon .

   The Setup menu displays.

3. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

4. Touch Clean Page Smears.

   NOTE: 

   Mechanical noises during the cleaning process are normal.

5. After the printer prints a test page, touch OK.

6. Review the test page to see if the issue is resolved.

Clean the ink cartridges

1. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

2. Swipe the display up, and then touch Printer Maintenance.

3. Touch Clean Cartridges.

   A Print Quality Diagnostic report prints.

4. Examine the Print Quality Diagnostic report.

If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

For more info, refer to this document - Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

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