How do I connect my HP Printer to my laptop? I put in the password but still no luck.

[Kaye30]

I have the HP Laserjet Tank MFP 2604sdw. For some reason it continues to tell me “No internet, secure”. 

[Nal_NR]

Hi @Kaye30,

Welcome to the HP Support Community. 

I'd like to help!

The message "No Internet" on your HP LaserJet Tank MFP 2604sdw when trying to connect it to your laptop typically indicates that the printer is attempting to connect to a wireless network, and it may not be able to establish a connection due to network settings or other issues. Here are steps to troubleshoot and resolve this issue:

Check Network Connection:

• Ensure that both your laptop and the printer are connected to the same Wi-Fi network. They need to be on the same network for your laptop to communicate with the printer.

Printer's Wi-Fi Settings:

• Access the printer's control panel or settings menu and navigate to the Wi-Fi or network settings. Make sure the printer is connected to your Wi-Fi network. If not, select your network and enter the Wi-Fi password if prompted.

Laptop's Wi-Fi Settings:

• On your laptop, check that you are also connected to the same Wi-Fi network that the printer is connected to.

Security Key:

• Ensure that the Wi-Fi password you entered on the printer matches the password for your Wi-Fi network. Double-check for any typos or errors.

Restart Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on. This can sometimes resolve connectivity issues.

Update Printer Firmware: Click here

printer Network Settings:

• Review the printer's network settings and ensure it is set to DHCP (Dynamic Host Configuration Protocol) or obtain an IP address automatically. DHCP should be the default setting for most home networks.

Firewall and Security Software:

• If you have firewall or security software on your laptop, it may be blocking the printer's connection. Temporarily disable such software to see if it resolves the issue. If it does, you can configure the software to allow the printer's connection.

Restart Your Router:

• If other devices on your network are having trouble connecting as well, consider restarting your router. Sometimes, router issues can affect device connectivity.

Reset Network Settings:

• As a last resort, you can reset the network settings on your printer and set it up from scratch. Refer to your printer's user manual for instructions on how to perform a network reset.

If you've tried all these steps and still can't connect your laptop to the printer, it may be helpful to contact HP phone support.

Hope this helps! Keep me posted for further assistance.
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