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‎07-15-2022 08:10 PM - last edited on ‎07-18-2022 07:40 AM by Retired

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer

How do I delete a printer from the HP Smart app?

 

I've submitted several support tickets on this and HP can't fix the issue - it's unbelievable. I got a new printer and I'm trying to delete and remove my old printer from everything including HP Smart but when I click the printer profile it only links to my new printer so I cannot hit the "Remove Printer" button on HP Smart on my computer, phone app, or web login for HP.

 

In other words, the solution described here: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/How-do-I-delete-a-printer-from-the-HP-S... I can't do because I cannot get to that page!

5 REPLIES 5

‎07-19-2022 12:27 PM

HP Recommended

@CodyL

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Did you try to uninstall and reinstall the HP Smart App?

 

Let me know 🙂

 

Thanks!


I am an HP Employee

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‎07-19-2022 12:33 PM

HP Recommended

No, but I just tried that and it didn't help. Same issue.

 

To be clear, this happens on HP Smart whether computer-based software, Apple iOS based mobile software, or web-based HP Smart. So, I think it's fair to say it isn't a local software issue but a backend HP Smart bug.

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‎07-29-2022 03:20 AM

HP Recommended

Right. It should be fixed with the next update. 


I am an HP Employee

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‎07-29-2022 10:13 AM

HP Recommended

Great - and when will that be?

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‎08-03-2022 03:13 AM

HP Recommended

In two weeks 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

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