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HP Recommended
HP OfficeJet Pro 6968 All-in-One Printer

I have had this printer for 4 years. Warrenty expired. And I have used 3rd party ink forever. I change my ink and suddenly it’s not accepting it. 
   I get an update won’t let me use the ink now, but it’s a big **bleep** move to do it after all this time. I’ve already paid for the ink months ago. Now I’m out 50$ AND the cost of HP ink. 
   I’d love just to get through this cartridge and not have to toss it:/

1 REPLY 1
HP Recommended

Hi @Volly4rae,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer while using non HP ink cartridges.

Unfortunately, there is no option to downgrade the firmware update.

 

Please refer to the below links for more information related to your issue.

 

https://support.hp.com/us-en/document/ish_1692853-70737-16

 

https://support.hp.com/hk-en/document/c05308850

 

https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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