How do I emove all the installed printer sotware (HP DJ 2652) from a Refurbished HP EliteBook 840 G2

[alan150]

How do I remove all the installed printer software (HP DJ 2652) from a Refurbished HP EliteBook 840 G2  so I can START OVER. When I followed the instructions to print wirelessly directly from the computer to the printer, after installation every time I hit print I got the message "printer off line," but the document was in the printer que. The "app" for the printer was in the "app" section of "settings."

Then when I ran HP support assistant, it showed two more items to install. It turned out that one of those items to install was very large and put at least six or seven new programs/apps into both the "programs section" of the CONTROL PANEL and listed the same amount of APPS in the APP SECTION of the settings icon, but all of this did not fix the "printer off line" problem.

I would like to remove EVERYTHING connected with  the printer and start over, even if I end up using a USB cable.

Do I have to remove all of these programs & apps one by one, or is there a way to remove all printer software for the Deskjet 2652 in one operation or perhaps with a removal tool.

If I have to remove all these programs/drivers/apps one by one should I start in the remove programs section of the CONTROL PANEL  OR  the part of the "settings icon part" WHERE THEY ARE ALL LISTED AS APPS TOO?

Finally, the printer box makes a big deal out of "wireless" meaning "direct from the printer" OR on a wireless network. Should I play it safe this time and select USB installation?

[Dragon-Fur]

@alan150 

Depending on what was installed, it may be necessary to uninstall the applications one at a time.

In general, the Full Feature Software is uninstalled from Programs and Features.  Related applications, for example, HP Smart for Windows, will may require that you uninstall the application separately.

Software may be found in several locations. 

For example, 

• Standard software is located in Programs and Features.
• Application software may be found in (Windows 10) Apps and Features and / or in Programs and Features.
• Software installed from the Windows Store might be located in your Windows Start (Windows key).

Help for HP Smart for Windows (includes a link to the store)

• HP Printers - Using the HP Smart App (Windows 10)

Remove Printer and Reload Printer Software

Hints: 

• Read through the following text, then proceed with steps that are relevant to your situation.
• For best results, do not ignore the suggested Restart
• Procedure includes “extra” clear and clean steps for the purpose training and to help “troubled” software installations. Extra sections are marked with an asterisk pair “**” front and back.

Printer Software – Uninstall Existing Software

Uninstall existing printer software from Programs and Features.

Method One - Control Panel > icon view > Programs and Features >

Method Two - Settings > Apps > Apps and Features >

Search or Scroll down

Uninstall the printer software

After the software is removed, Restart the computer and log in

If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

** Printer Software – Lurking in the Device Manager **

Check / Verify:  If the printer is still lurking in the Device Manager, remove it.

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Restart the computer and log in

** Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Restart the computer and log in

** Printer Software – Lurking in the User Account **

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete files from the Temp folder.

Method One - Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR Method Two – Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

Printer Software - Installation

NOTES

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.
• Connect the cable when instructed to do so (toward the end of the installation procedure).

• Some (newer) printer models provide the "Easy Start" install method. When applicable, Easy Start will be found in the Software and Drivers website support page > Category Software 

Standard - Manual Installation of the Printer Software

Download-Save-Install the Full Feature Software or HP Easy Start Printer Setup for your Operating System version

After the software is installed, Restart the computer and log in

** Optional - Video help **

NOTE:  Videos may be found in one or more locations (depending on printer / software / version)

Open the printer Software and Drivers page >

Scroll down and select Related Videos > Click View All >

Find and view the relevant video

AND / OR

** Printer Homepage – “Things that are your printer” **

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

Open the printer Website Support Homepage >

Scroll down and select Video Tutorials > Click View All >

Find and view the relevant video

** Optional - For Windows 10 Users – Compatibility Mode **

If you have been having trouble getting the printer software to fully install (Printer Assistant is functional and Scanning works), consider using Compatibility.  Note that this method only fixes “one type” of difficulty; installing this way may – or may not – make the necessary difference.

Right-Click on the downloaded installation file > Properties > Compatibility 

Check "Run this program in compatibility mode for"

Select Windows 7

Click Apply and OK to close the Properties menu

Right-Click on the installation file and select to Run as Administrator

Firmware

Consider installing the printer Firmware

READ (when provided) all information and instructions before installing the firmware

If / After the firmware is installed, Restart the computer and log in

Reminder:  Firmware is normally updated after the printer software is installed / functional.

About Wireless

Your printer provides wireless connection using standard Wireless (with a router) or Wireless Direct (WiFi Direct - connect wirelessly without the use of a router).

Learn about how to connect the printer in the User Guide - Chapter 7 Connect your printer - starting on Page 61

Offline and other Wireless Issues

Troubleshooting > 

Topic  Wireless, Networking & Internet

Subject List Wireless Connections & Networking

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP DeskJet 2652 All-in-One Printer

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