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‎08-17-2021 02:41 PM

HP Recommended

I have an Envy 6455e printer that I am using with an iMac. The printer set up and works fine, but I want to check some of the settings. It keeps asking me for an admin password. I have tried both admin and the PIN printed on the inside of the printer. This is not a part of any network - it is for my own personal, private use. What do I need to do? Thanks. 

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7 people had the same question
1 REPLY 1

‎08-18-2021 12:09 AM

HP Recommended

Hi,

Make sure you use admin (all lower case) among the PIN, also try a password you may set for the printer, as well as your wireless password which may been set as an Admin Password by taking the wrong steps.

 

If none is working, try following 'To restore the printer to the original factory defaults' and check for any difference then:

http://h10032.www1.hp.com/ctg/Manual/c06584213.pdf

 

Following restoring the defaults, make sure you are connected to your home network, open HP Smart and click the Plus sign, then Add Printer and follow the steps to reconnect the printer to your wireless network.

 

Shlomi



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