How do I find the usage information (sheets printed for the monthly period) to support my instant

[Ron4302]

I am an InstantInk subscriber.  How do I find out the usage information for the month?  Thes information is available on line (or it used to be) but I can't find the website.

[A4Apollo]

Hey there! @Ron4302,

Refer the details below to know how instant ink page count works.

HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Sign in to your HP Instant Ink account to update your page count.

   NOTE:

Only pages printed using HP Instant Ink cartridges are recorded in your printing history.

1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

   Your HP Instant Ink account page opens.

2. At the top of the Status area on your HP Instant Ink account page, click the refresh icon  to obtain the most current information about your monthly fees. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.

   If the printer status is not online, make sure your printer is turned on and connected to the network, then click the refresh icon again.

   Figure : Clicking the refresh icon and making sure the printer is online

   

3. Note the Plan, Rollover, and any Additional pages printed. If no Additional pages have been printed, that icon does not appear.

   Figure : Reviewing Plan, Rollover, and Additional pages

   

4. Click View Print History in the Status area for more information about each print job, such as the date and number of pages printed.

   The printing history for the current billing cycle displays. To view a previous billing cycle, click the Billing Cycle drop-down menu, and then select a billing cycle.

   Figure : Viewing Print History

   

   If you want to make sure your print jobs have been recorded, you can send a print job to the printer, and then repeat the steps.

If you still have issues after trying out the steps. Please share few details through a private message about the instant ink account details. So I can check the account and help you in crediting the pages.

Instant ink account number-

Instant ink email address-

Printer serial number-

Refer this article to know more information about instant ink page count issues. Click Here

If you still feel your query is unanswered. Please share out few details through a private message. So I can check the account details and help you with the issue.

Instant ink account number-

Instant ink email address-

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!