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‎08-07-2024 08:11 AM - last edited on ‎08-30-2024 08:15 AM by Retired

HP Recommended

How do I fix a printer displaying error message (EB7350) printer  needs attention?  

Category:
1 REPLY 1

‎08-08-2024 12:25 PM

HP Recommended

Hi @Alirhoo,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error message "EB7350" on an HP printer typically indicates a hardware or firmware issue that requires attention. Here's how you can troubleshoot and resolve this error.

 

Restart the Printer

  • Turn off the printer by pressing the power button.
  • Unplug the power cord from the printer and the wall outlet.
  • Wait for about 60 seconds.
  • Plug the power cord back in and turn on the printer.
  • Check if the error persists.

Check for Firmware Updates

  • Ensure your printer’s firmware is up to date. You can check for updates using the HP Smart app or by visiting the HP support website.
  • Download and install any available firmware updates.

Check Ink Cartridges

  • Open the ink cartridge access door and ensure the cartridges are properly installed.
  • Remove and reinsert the cartridges to ensure they are seated correctly.
  • Check for any obstructions or debris that might be interfering with the cartridges.

Reset the Printer

  • Perform a factory reset to clear any software-related issues:
    • On the printer's control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
    • Confirm the reset.
  • After the reset, set up the printer again and check if the error is resolved.

Check for Paper Jams

  • Open the printer's paper trays and access doors to check for any paper jams.
  • Remove any jammed paper carefully.
  • Ensure that there are no small pieces of paper left inside the printer.

Run a Diagnostic

  • Use the HP Print and Scan Doctor tool (available on HP’s website) to diagnose and fix any issues related to the printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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