How do I fix corrupted DLL files? I already put avast protection on my computer, now what?

[Kylie37]

I am trying to printer from my hp laptop to my hp printer. It says driver is unavailable and the guy I spoke with on the phone last night was able to access my computer and found that I had malware on my laptop and it corrupted 2 of my DLL files. He told me I had to put protection on my computer before he could fix the issue. I put malwarebytes and avast protection on my laptop now. I am not able to get ahold of the guy that helped me last night and I am trying to get this resolved without having to wait until tonight to get ahold of him. Is there a way I can fix this myself without having to pay someone money?

[Irfan_06]

Hi @Kylie37,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with printing on your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support