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HP Recommended
HP ENVY 5055 All-in-One Printer
Microsoft Windows 10 (64-bit)

How do I fix the "Printer Validation Failed" error?  I have tried everything!  And it is not my printer it is my laptop because

I can print from my iphone.  What else can I try?

1 REPLY 1
HP Recommended

Hey @TMW91,

 

Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Restart the Printer and Computer

  • Turn off the printer. Unplug the power cord from the printer and the wall outlet.
  • Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
  • Restart your computer to ensure there are no pending software issues.

Reinstall Printer Drivers

  • Go to Control PanelProgramsPrograms and Features. Find and uninstall any HP printer software.
  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

Garp_Senchau
I am an HP Employee

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