How do I know if my printhead is bad

[MsReet60]

nothing shows up when trying to print or copy.

[Jeet_singh · Accepted solution]

Hi @MsReet60,

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As I understand you are having printing issues with your HP OfficeJet 6500 printer. I'll be really glad to help you with this,

Perform a Hard Reset on the printer

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now try to print a test document and check if it works,

Please make sure that the printer is connected directly to the wall  outlet and not to the surge protector.

Next thing, I would suggest is to check for the latest firmware update if available for your printer, using this link.

Please follow the steps suggested in the support document - Fixing Poor Print Quality

If the issue persists, I would suggest you try to use different cartridges.

If this fails, then I would suggest you go ahead and replace the print head.

Keep me posted for further assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

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And I Hope you have a good day, Ahead.

Regards,