How do I reset a general printer error 0x61011beb on my HP PhotosmartHP Officejet 6500 E710a-f Print

[RraKesego]

Model Name          :     HP Officejet 6500 E710a-f

Model Number      :     E710a

Serial Number       :     [edited]

Product No             :     CN555A

Country/Region     :     42/1

ADF                            :     Installed

Duplexer                  :      Provided but NOT Installed

Network Status      :      Ready

Connection Type    :      Wired

URL                             :     http//192.168.1.64

Hostname                 :     dhcppc0

Admin Password      :     Not Set

[Kumar0307]

@RraKesego, Welcome to the HP Support Community!

This seems like a hardware issue with the print carriage in the printer. Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check for any paper jams and if the print carriage is moving freely inside the printer.

Refer to the steps mentioned in this document.

Let me know how this goes.

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