How do I reset hp envy 5542 printer to default factory settings?

[iggybiggyboo]

Hi there,

I'm getting the following error code on my HP Envy 5542 printer:

OXC4EB82C3

Every time I turn the printer on, the above error code appears and all the display lights flash.

I have tried resetting the printer by disconnecting power whilst idle as suggested in other threads, but this does not resolve the issue. I noticed other people had success by factory resetting the printer, could these instructions be PMed to me please?

Thanks

[KrazyToad]

@iggybiggyboo

Welcome to HP Support Community

Please update the Firmware from this link: https://support.hp.com/us-en/drivers

If the issue persists we can try a Semi Full Reset

Since these steps are specific to your printer model, I have sent you the instructions in a private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Joecols]

I was hacked. WiFi, we think firestick, was used to hack laptop and everything else. We are factory resetting anything with WiFi.

I have an HP Envy 5542. How do I make sure it is totally reset?

Thank you

[Jeet_singh]

@Joecols,

Thank you for posting your query on HP Community,

Let's perform a semi full reset on the printer. Now these instructions are specific to your printer model. Hence we're going to utilize the reset steps on a private message.

I have sent you a private message with the steps to perform an advanced reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!