How do I reset my HP OfficeJet Pro 9015 to factory settings?

[wilsonfamily106]

Ok, did you see the Model and type?

HP OfficeJet Pro 9015

It just keeps "Spinning" saying it is printing but nothing has happened for hours. I need to do a hard reset and start over. I have tried uplugging, turning on and off, etc....keeps doing the same thing. can you please assist and show me how to do a hard reset?

[Jay_G24]

Try the below suggestions-

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, let's try a reset on the printer 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps!

Keep me posted!

[wilsonfamily106]

Jay, I am getting an Access Denied when I click the link you sent and i see no Notes section in my profile.

[AleTur]

I also need help to factory reset my HP 9015. 

I performed the reset from the touch screen and the Printer got stuck on the "Printing the Alignment Page" 

I think it is linked to the fact that it lost the connection with my InstantInk subscription? 

Before this message, I god the message:  "Cartridge cannot be used until printer is enrolled in HP Instant Ink. 

I do have a Instant Ink subscription but it was lost during the factory reset. 

I think I will need to do a new reset and reconnect to the network / Instant Ink? 

I am looking forward to the instructions on how to get from here? 

[Jay_G24]

Hi @AleTur,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Sourcingman]

Can you help me do this too with my HP OJP 9015?

[Jay_G24]

Hi @Sourcingman,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Hannahneedshelp]

Hi I need instructions to factory reset my hp office jet pro 9015

[Yepsen]

It is beyond frustrating to have to ask for a PM in order to reset my HP OfficeJet Pro 9015 as yet another individual stuck with disappearing WiFi when this information could and should be publicly available. 

Please send me the proper documentation to factory reset my HP OfficeJet Pro 9015 ASAP in hopes that it will actually function again.

[Jay_G24]

 Hi @Hannahneedshelp, @Yepsen,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping