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‎11-22-2020 07:44 AM

HP Recommended

Just going to throw this out there - are you noting a theme where there's possibly a bigger issue?  Although it's nice to know I'm not the only one struggling with this printer, the number of people with the same request for the same reason seems to be growing.  I've struggled for a couple hours trying to sort out the sudden inability to connect to wi-fi and I'm done.  

 

Can you please send me the instructions on how to perform a factory reset so it's like a just took this brick out of the box? 

 

Thank you

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‎11-22-2020 07:51 AM

HP Recommended

Harry - I would kiss you if there wasn't a global pandemic and you were sitting next to me.  

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‎11-23-2020 02:59 AM

HP Recommended

@Jr6140,

 

I have shared the instructions in a private message.

 

Hope it helps!

 

Let me know!

 

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‎11-28-2020 09:03 PM

HP Recommended

I also need instructions to reset this printer to factory settings. Thank you.

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‎11-30-2020 02:33 AM

HP Recommended

Hi @shuroukami.

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎12-15-2020 03:36 AM

HP Recommended

I am having exactly the same issue.  The WiFi on my HP Officejet Pro 9015  has somehow become disabled and I am unable to print at all even if using a cable.  My preference is to be able to print wirelessly from my laptops and iphone.  The printer message says "unable to detect ethernet cable" even though I have connected that in my efforts to print.  I re-set the original network settings without any success.  I am guessing that I need to start from scratch with a complete re-set so I can simply set the printer up again.  The printer is only a couple of months old. 

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‎12-15-2020 10:45 AM

HP Recommended

Hi @mpo090159,

 

I'd like to help!

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎12-15-2020 05:38 PM

HP Recommended

This is the message I get when I follow your instructions to get my private message on how to re-set my printer:

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

This should not be this difficult.  So, I am headed out to Best Buy now to buy a $129 printer so that I can meet my work deadlines. Rest assured it won't be an HP printer.  I am very disappointed in this process - please send me immediately the instructions for re-setting my HP Office Jet Pro 9015 that is not encrypted!   
 
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‎12-18-2020 03:28 AM

HP Recommended

I am still waiting to get the instructions for re-setting my printer!

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‎12-18-2020 04:04 AM - edited ‎12-18-2020 06:01 AM

HP Recommended

I have resent the instructions, please check your private message and let me know!

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