How do I reset my HP OfficeJet Pro 9015 to factory settings?

[gdavis003]

Hi, I am having the same issue as other users. Can you please send me the reset instructions?

[Jay_G24]

Hi @gdavis003,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Erik1978]

Here the same issue. After installing new wifi, I want to reconnect the printer.

But everything is blocked with the message "Deze functie is geblokkeerd door de beheerder" In Englisch: "This function has been blocked by the administrator". 

I am the administrator, and there is now way how to enter a code or something to get access to my printer again, and run the Wifi wizard. HP9014

[Jay_G24]

Hi @Erik1978,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Beth1987]

I need the reset instructions please for my HP officejet 9015e. My WiFi icon has completely disappeared. Need it fixed ASAP. Have only had the printer for a month and has worked great until it suddenly didn’t. 

[gdavis003]

It’s an HP OfficeJet Pro 9015

[Erik1978]

Hi,

My message box is empty.

[wilsonfamily106]

my printer is stuck and I have wasted all morning. Can you please send me instructions?

[Jay_G24]

Hi @wilsonfamily106,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[wilsonfamily106]

HP OfficeJet Pro 9010 Series

Model Number 9015